Business Communication 11

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Objective Questions and Answers of MBA: Business Communication 11

Subject: Objective Questions and Answers of MBA: Business Communication 11

Part 11: Objective questions and answers of Business Communication


Q1. Communication between hr. manager and salesman is an example of:

a) Horizontal communication

b) Lateral communication

c) Diagonal communication

d) Vertical communication


Q2. Communication is derived from a Latin word "communis" which means

a) Community

b) Share

c) Common

d) Marxist


Q3. Communication meant for changing the attitude of others is known as _________ communication.

a) Directive

b) Mass

c) Persuasive

d) All the above.


Q4. Communication starts with:

a) Encoding

b) Sender

c) Channel

d) Feedback


Q5. Communication with superiors involves:

a) Directions

b) Orders

c) Complaints

d) Instructions


Q6. Conciseness of message refers to:

a) Crispness

b) Comprehensiveness

c) Specificity

d) Brevity


Q7. Curriculum vitae are known as.

a) Personal profile

b) Personal data sheet

c) Qualification sheet

d) All the above


Q8. Diagonal communication is also known as:

a) Cross ward communication

b) Horizontal communication

c) Vertical communication

d) Any of the above


Q9. Different components of the presentation that attract the attention of audience are:

a) Hand-outs

b) Cue-cards

c) Attention grabbers

d) None of these


Q10. Dunning letters are also called _________

a) Collection letters.

b) Letter of credit.

c) Compliant letters.

d) Suggestion letters.


Q11. Evaluation parameters of group discussion include:

a) Personality

b) Communication

c) Leadership

d) All the above


Q12. Fog index is used to measure:

a) Clarity of message

b) Courtesy of message

c) Readability of message

d) All the above.


Q13. Four essential elements of good listening process are:

a) Attention, hear, understand, respond

b) Attention, hear, understand, remember

c) Accept, hear, update, remember

d) Adopt, hear, understand, respond


Q14. Gestural communication is a _________

a) Non-verbal message.

b) Direct conversation.

c) Oral communication

d) Written.


Q15. Grapevine communication is associated with _________ communication.

a) Formal

b) Informal

c) Horizontal

d) Vertical.


Q16. In _________ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.

a) Wheel communication

b) Chain communication

c) Circular communication

d) Free flow communication.


Q17. In _________ speakers' choice of words unintentionally communicates something more than what the actual words state.

a) Formal communication

b) Informal communication

c) Meta communication

d) None of these


Q18. In empathetic communication, we can:

a) Probe

b) Respond to the feelings

c) Interpret

d) Advice


Q19. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

a) Kinesics

b) Proxemics

c) Time language

d) Paralanguage


Q20. List of items to be discussed and decided in a meeting is called as _________

a) Resolution.

b) Minutes.

c) Invoice.

d) Agenda


Part 11: Objective questions and answers of Business Communication


Q1. Answer c


Q2. Answer b


Q3. Answer c


Q4. Answer b


Q5. Answer c


Q6. Answer d


Q7. Answer d


Q8. Answer a


Q9. Answer c


Q10. Answer a


Q11. Answer d


Q12. Answer c


Q13. Answer b


Q14. Answer a


Q15. Answer b


Q16. Answer a


Q17. Answer c


Q18. Answer b


Q19. Answer d


Q20. Answer d

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